Resistor Park assumes the following responsibilities:
If you register an account with Resistor Park, we’ll have access to your e-mail address and any additional contact information you choose to provide us. If you place an order, we retain a record of the contents of the order, delivery and billing address information, and any communication you might have with our Customer Service or Tech Support teams about the order. If you use features such as commenting, in-stock notifications, and comment reply notifications, we retain record of this fact.
If you browse ResistorPark.com, with or without a login, we know for a limited time that a user at your IP address has visited pages on the site. (See the “Logging and Log Retention” section below.)
We collect data on what products and content you browse in order to offer better value to you through personalized email, and to see which products/content are the most useful to you.
We send mail to users when orders are placed, shipped, or ready for local pickup. We may also be in contact when an order requires payment before shipping, or if other issues prevent us from fulfilling an order.
We will notify users if we believe their privacy has been compromised, if it is within our power to do so. For example, if we discover a customer’s account user login information has been exposed elsewhere on the web, or if we are compelled to disclose information to law enforcement.
We offer a set of opt-in email subscriptions for things such as newsletters, in-stock notifications for products, and comment reply notifications. You can control your subscriptions (when logged into your account) on the Email Notifications page. All new customers are signed up to our main newsletter by default, and Resistor Park may at any time add all new and all existing customers to existing and new newsletters at our discretion.
We may occasionally send you an email that you did not request or trigger with an action of any kind in order to promote a certain aspect of our site, products, or services.
If you email us, chat with us, or call us on the telephone for support we can and most of the time will record the interaction. This is done so for training and audit purposes and the private conversations between customers and support staff are never sold to or shared with third parties (except when a third party tool, such as email or our chat service, is used to make the interaction possible).
In order to understand traffic to our sites and diagnose technical problems, we log individual web requests. These logs include time of request, individual IP address, referer, and user agent strings. We may retain these logs for up to 60 days, although individually-identifying information will be obscured after one week.
In order to prevent fraud and detect malicious behavior, we log IP addresses for specific actions, such as creating a customer account and placing an order. This information is automatically deleted after no more than 60 days.
Except in the case of malicious traffic, we will not share log data with any third party, unless compelled by legal process to do so.
Credit Card payments are processed through Stripe. All credit card data including the cardholder name, credit card number, expiration date, CVV, and full billing address are sent to Stripe via an API for processing. Details regarding what products a customer is purchasing and other demographic information are not sent to Stripe.
Each transaction is logged by retaining the transaction amount, the cardholder name, the last four digits of the credit card, and the card expiration date. No other credit card data is stored at any point on Resistor Park servers. This is in full compliance with the PCI-DSS.
Resistor Park uses Google Universal Analytics to track aggregate behavior of visitors on resistorpark.com.
Resistor Park also utilizes Google Analytics Demographics and Interest Reporting. This means we combine personally identifiable information about your Resistor Park account, browsing, and shopping habits and merge it with Google’s tracking cookies, all of which goes to Google. This is enabled by default for all visitors to resistorpark.com. You can opt out of this by enabling Do Not Track headers in your browser or installing and enabling the Google Analytics Opt-Out Browser Add-on.
All prices are in USD